Interzone Multi-Media E-Commerce Solutions

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Servie Level Agreement

Simply put, every site includes a minimum Servie Level Agreement (SLA). The SLA is in place to garuantee that every site is running smooth and to the shop keepers liking.

The Interzone SLA is a period of time, measured in hours, available every month to each of our clients. This time can be invested in any service we offer in house (graphics, Flash, marketin, additional metrcs, building a new podule for your site, etc). This time is above and beyond normal site maintainence and fixes. This is "luxury time" where the site administrators address items they desire to have fixed.

"I never really liked the imagery on the home page, let's change it!"

The Interzone contract is for operational E-Commerce web services. The SLA is to make sure each client is happy and taken care of. SLA's start at 1-2 hours per month (minimum). SLA's are available in month to month, quarterly, and yearly fluxulations. The minimum SLA will never go away but the ability to "flex the SLA" is another great benefit. Think about seasonal companies that may need additional reporting, tracking, and web work for a 3 month period. For those three months every year we increase the SLA to take care of the additional banner advertising effors, higher traffic and consequential work, and custom design and emails blasts. This way your busy months are attended to allowing higher sales, better conversions, and the flexibility necessary reach the next level of sales, service, and profit.

But Wait, there's more!!!

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Interzone is proud to include single month non-cumulative rollover of unused SLA time. This means you can use any unused time from the previous months SLA time in the next month. This time is not cumulative, so only a fraction (up to 100%) of the standard monthly contractual SLA may be rolled over into the next month. So if you have a busy month in the shop you don't have to worry about using your LA time, you can take care of it next month. This is a great way to "invest" SLA time into new modules, larger creations, and efforts that you need to make your business better.

Here are a few ideas on what to do with your SLA time:

Create new landing pages
Add and code in video demonstrations
Request and review more analysis and consulting
Modify the site behavior
Invest in redesign work
Professional copy writting
Polish your E-Mail blasts even momre
Search Engin Marketing
Create more PPC channels
Explore new marketing ideas
More consulting
Training

What the SLA does not cover:

Site bugs : We fix those for free
Consulting and reporting every month : Again, free and included in every contract
Site Errors : We fix these for free too
Normal communications and technical coorespondence - that is part of the deal!

The SLA is intended to make each aite admin engage with their site and Interzone to acheive maximum from their E-Commerce site. Interzone is not another monetary black hole you have to endure to get on the web. Instead we want to know you and your staff. We want you to know us. We should be in business together, don't you think?